Polimorphic

Happy Monday.

When’s the last time you had to interact with legacy government software? How did that make you feel?

Needless to say, Polimorphic is modernizing government software with a much-needed upgrade.

In other news, Ethan turned 25 yesterday.

ICYMI: We recently announced our official investor syndicate. Check out the announcement post for more details on how to invest in our deals.

Arek and Ethan 🦄

Polimorphic is a software company that builds AI-powered tools to help governments modernize how they help their constituents. Its platform combines a Constituent Relationship Manager (CRM) with an AI chatbot, VoiceAI, and Workflows. The CRM serves as a central repository of all resident interactions and history. The AI chatbot and VoiceAI handle frontline communication with residents through phone calls and messages while Workflows guide residents through the permit application process. Polimorphic’s primary purpose is to increase government efficiency by improving customer service for constituents.

Check it out: polimorphic.com

Bolt.new now gives you three models to match your workflow.

• Reach for Opus 4.5 for maximum reasoning.

• Stick with Sonnet 4.5 for balanced coding.

• Drop to Haiku 4.5 for fast iteration and simple tasks.

You can now optimize for speed when you're moving fast, or tap into more power when you hit something complex.

Select your model from the dropdown before starting a conversation. Switch anytime based on what you're working on.

Match your model to your task on Bolt.new

^{_{This is sponsored content.}}

Polimorphic works on an annual subscription model for government clients. The subscription is scalable, allowing governments to expand their use of Polimorphic’s tools as they become comfortable with the platform and allocate more funding toward AI use. 

• Raised $18.6 million in Series A funding led by General Catalyst, with contributions by M13 and Shine

• Named in the AI 50 List by the Center for Public Sector AI, being recognized as one of the top organizations that have transformed government with the use of AI

• Named as one of Government Technology’s 2025 GovTech 100 companies

• Serves around 45 million residents, which is over 10% of Americans

• Collected more than $10 million in online payments for its government clients and saved upwards of 55,000 working hours

• Full Stack Engineer

• Senior Accountant Executive

• Controller

• Solutions Consultant

• Channel Partner Manager

Polimorphic CEO and co-founder Parth Shah credits his career to his upbringing. Early on, he learned how government services operate behind the scenes from his grandfather, a utility director for local government, and his grandmother, who had a career in state government. In doing so, he gained a unique perspective on how government services fall short. 

Shah went on to study electrical engineering and computer science at MIT, where he founded Flux, an accelerator that allowed student entrepreneurs to grow without taking equity. From there, he became a software engineer working on location-based analytics in the Greater Boston Area. It was there that Shah realized the city of Boston, even with so many resources, struggled with customer service. It was the same for countless other cities where much of their information and data was still stored on PDFs and paper. 

Meanwhile, in the private sector, technology and automation had already transformed operations for the better. Customer service was quicker, more efficient, and modern in comparison. Shah knew the same technology could be applied to governments, too; he just had to find a way for them to easily adapt it. That solution became Polimorphic.

91% of local agency leaders believe modernization of IT infrastructures would benefit them. With local and state governments so reliant on obsolete technology, oftentimes, it is the constituents and citizens who pay the price. 

Across the U.S., many government services still rely on phone calls, paperwork, and legacy software. In many cases, residents have to call during business hours just to have simple questions and problems addressed. Online services are difficult to use, and government employees spend valuable time answering repetitive questions. On a national scale, these issues affect hundreds of millions of people across all levels of government. In short, governments have not been able to keep up with modern expectations. 

It is these inefficiencies that Polimorphic aims to erase. It uses AI as a digital front desk for governments. Its AI instantly answers common questions from constituents 24/7, not just during business hours. It also helps route requests so that the correct departments and offices receive information more efficiently. According to Shah, through Polimorphic, call volumes have been reduced by anywhere from 50% to 90%.

By addressing these inefficiencies, Polimorphic not only heightens resident experience but also increases government efficiency. Less than 7% of full-time civil service workers are under the age of 30, and with many civil service workers approaching retirement within the next 5 years, departments and agencies will face staffing shortages. Polimorphic’s services allow them to process large volumes of requests quickly despite a lack of employees. 

Adopting Polimorphic is easy. It fits into existing operations, meaning each government and agency is serviced in a manner specifically geared toward them. Governments do not have to completely rebuild their systems, as the services can just adapt to their different operations and methods. 

Given its large market of over 90,000 local governments in the U.S. as of 2022, and its demonstrated traction as of today serving over 10% of residents nationwide, Polimorphic has the potential to be a superpower for these governments to improve resident experiences nationwide.

• Exclusive / AI startup Polimorphic raises $18.6 million for local government chatbots [Semafor]

• Polimorphic Announces $18.6 Million Series A Led by General Catalyst to Drive Government Efficiency with AI [Business Wire]

• Investing in Polimorphic: Easing the Burden on Local Government Workers [M13]

The best way to support us is by checking out our sponsors. Our partner for this week is Bolt.new!